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Recovery Form

Once you complete the Partner Recovery Form, you will be able to print it out on the next page.

Dealer Information
Dealer Name
   

Priority & Turn Around
Select Priority
* special rates apply to Emergency & Priority
   

Customer Information
First Name
Last Name
Phone
E-mail
Address 1
Address 2
Address 3
Country
City
State/Province:
Postal Code
   

Drive Information
Drive Manufacturer
*If Other
   
Model Number
Serial Number
Computer Type
   
   

Drive Symptoms
Fire damage Water damage
Smoke damage Device is not recognized
Hard drive does not spin up Data that was previously accessible is not so anymore
The system displays an error message stating that data is corrupt or inaccessible Media displays strange and unpredictable behaviour
*Other symptoms                  *Other:
   

Disk Array Information
Disk part of an array?
If Yes --> Raid Level
Number of disks in array:

(If the disk is part of an array please include all drives labeled in order and your RAID Controller.)

To help us choose the best recovery method please read the following choices, then select the most appropriate option.

Your hardware is in good working order and you have accidentally deleted or overwritten partitions, directories or files.
The drive has become unstable, stopped responding, makes unusual sounds or you have valuable files locked in bad sectors
   
Circumstances of Failure
   
What recovery attempts have been made?
   
Please list any priority files and the file locations
   
 
PUROLATOR WAYBILL # (see location)
OR
UPS WAYBILL # (see location)
   

Please note the following:
1) We make no guarantee that all data requested can be recovered. We will however recover all that can be recovered, including partial files.

2) We make every attempt to organize the data for ease of viewing but this may not always be possible.

3) We are a mandatory reporter of child pornography, all data of this type will be turned over to Law Enforcement.

4) We are not responsible for devices damaged while recovering files or shipping.

(US ONLY) Please complete the Customs Declaration Form and include THREE COPIES of it with your recovery. (only fill out YELLOW FIELDS)

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